Meta announces a Live Chat feature for Facebook user support
For customers who have been locked out of their Facebook accounts, Meta has developed a live chat tool. The upgrade is still in beta testing and is only available in the United States right now.
This is the first time Facebook has provided live support for accounts that have been locked. Users on Facebook had no way of contacting support personnel to find out why their account(s) had been suspended until recently. This new function, on the other hand, will open a live ‘Facebook Support’ chatbox, where customers may communicate with a customer service representative.
Small content providers who do not have a dedicated relationship manager or agent will benefit from the functionality, as it will make it easier for them to contact Facebook. Users may now contact a live agent for help on a variety of issues, from pay-out status to queries regarding new features like Reels, through the new dedicated creator support site.
In a blog post, Meta added, “On the Facebook App particularly, we’ve also started testing live chat service for some English-speaking users internationally, including creators, who’ve been locked out of their accounts.” “Those who are unable to access their accounts due to odd behavior or whose accounts have been suspended owing to a violation of Community Standards are the subject of this initial test.”
Furthermore, Facebook Live is adding more content moderation options, such as the ability to block specific keywords, ban restrictions, and even a comment filter view that allows users to access all of the concealed comments in one location.
The company recently established new restrictions for marketing on social concerns, requiring formal authorization from ad runners. Disclaimers including the identity of the person or organization running the ads will also be necessary.
In India, Meta has also launched a new site called StopNCII.org to combat revenge pornography. Women will be able to approach and report intimate photographs and videos that have been uploaded without their consent on Facebook and Instagram with this tool.
# Meta announces a Live Chat feature for Facebook user support